Issue 289143 in chromium: After password change, "Sync error: sign out then sign in again" message repeats indefinitely; sign-out and sign-in has no effect

[c***@googlecode.com]

Status: Unconfirmed
Owner: ----
Labels: Cr-Services-Sync Pri-2 Via-Wizard Type-Bug OS-Chrome

New issue 289143 by ***@gmail.com: After password change, "Sync error:
sign out then sign in again" message repeats indefinitely; sign-out and
sign-in has no effect
http://code.google.com/p/chromium/issues/detail?id=289143

UserAgent: Mozilla/5.0 (X11; CrOS x86_64 4537.38.0) AppleWebKit/537.36
(KHTML, like Gecko) Chrome/30.0.1599.30 Safari/537.36

Steps to reproduce the problem:
Have chrome sync enabled, change google account password.

What is the expected behavior?
After change, when prompted to sign out and sign in again, sync should
resume

What went wrong?
Endless loop of signing out and signing in again has no effect. Chrome
still prompts to sign out and sign in again. The only fix I have found is
to completely disable sync on the dashboard, then attempt to access "other
devices" on all sync'd devices to make them aware that sync is disabled,
then reenable it and enter the new information on all devices.

Did this work before? N/A

Chrome version: 30.0.1599.30 Channel: beta
OS Version: 4537.38.0
Flash Version: Shockwave Flash 11.8 r800

Paste of chrome://sync-internals:

Summary
Summary Uninitialized
Version Info
Client Version Google Chrome Chrome OS 30.0.1599.30 (221107) beta
Server URL https://clients4.google.com/chrome-sync
Credentials
Sync Client ID Uninitialized
Invalidator Client ID Uninitialized
Username ***@gmail.com
Sync Token Available true
Local State
Last Synced Never
Sync First-Time Setup Complete true
Sync Backend Initialization Not started
Syncing false
Network
Throttled false
Retry time (maybe stale) Uninitialized
Notifications Enabled false
Encryption
Explicit Passphrase false
Passphrase Required false
Cryptographer Ready false
Cryptographer Has Pending Keys false
Encrypted Types Uninitialized
Has Keystore Key false
Keystore Migration Time Uninitialized
Passphrase Type Uninitialized
Passphrase Time Uninitialized
Status from Last Completed Session
Sync Source Uninitialized
GetKey Step Result Uninitialized
Download Step Result Uninitialized
Commit Step Result Uninitialized
Running Totals
Notifications Received 0
Cycles Without Updates 0
Cycles With Updated 0
Cycles Without Commits 0
Cycles With Commits 0
Cycles Without Commits or Updates 0
Cycles With Commit or Update 0
Updates Downloaded 0
Tombstone Updates 0
Reflected Updates 0
Successful Commits 0
Conflicts Resolved: Client Wins 0
Conflicts Resolved: Server Wins 0
Transient Counters (this cycle)
Encryption Conflicts 0
Hierarchy Conflicts 0
Server Conflicts 0
Committed Items 0
Updates Remaining 0
Transient Counters (last cycle of last completed session)
Updates Downloaded 0
Committed Count 0
Entries 0
Nudge Source Counters
Server Invalidations 0
Local Changes 0
Local Refreshes 0
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Updates:
Cc: ***@chromium.org ***@chromium.org

Comment #1 on issue 289143 by ***@chromium.org: After password
change, "Sync error: sign out then sign in again" message repeats
indefinitely; sign-out and sign-in has no effect
http://code.google.com/p/chromium/issues/detail?id=289143

Adding cc's. This is the second report on M30 of this behavior. We should
try to repro.
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Comment #2 on issue 289143 by ***@gmail.com: After password
change, "Sync error: sign out then sign in again" message repeats
indefinitely; sign-out and sign-in has no effect
http://code.google.com/p/chromium/issues/detail?id=289143

One more detail that may or may not be relevant (seems like it should not
be): I have set an encryption passphrase.
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Comment #3 on issue 289143 by ***@chromium.org: After password
change, "Sync error: sign out then sign in again" message repeats
indefinitely; sign-out and sign-in has no effect
http://code.google.com/p/chromium/issues/detail?id=289143

I tried reproducing this bug with the the latest build on trunk
(31.0.1614.0) and was able to get sync working after changing my password
and responding to the auth error. This worked from the red box on the
settings page and from the chrome drop-down menu. I was able to verify the
behavior with and without a custom encryption passphrase.

corvinr@: To help debug further, could you answer the following questions?

1) Have you completed the process of clearing your data from the server via
the dashboard?
2) If so, have you been able to get sync working on all your devices?
3) If sync is still broken on your chrome OS device, could you copy-paste
the about:sync section from the chrome os device and from a device for
which sync is working properly? (This establish the passphrase type as seen
by the server, and help determine if that was the cause)
4) When you made multiple attempts to sign in after changing your password,
do you recall if the dialog showed you a "sign in" button, or if it simply
showed you a password field? (You should have seen a "sign in" button)
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