[chromium-bugs] Issue 519138 in chromium: Chrome Remote Desktop Host installation fails on Mac 10.11 El Capitan

[c***@googlecode.com]

Status: Unconfirmed
Owner: ----
Labels: Cr-Platform-Extensions Pri-2 Via-Wizard Type-Bug OS-Mac

New issue 519138 by ***@gmail.com: Chrome Remote Desktop Host
installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_0)
AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.130 Safari/537.36

Steps to reproduce the problem:
1. Download Remote Desktop Host for Mac.
2. Run the installer
3. Click on Continue button, click on Install, authenticate to install

What is the expected behavior?
Expected install to complete successfully.

Fails 100% of time.

Last tried on 10.11 build 15A243d

But note that others having this issue since June.

What went wrong?
Install fails after validating package message.

Installer shows error message in attached screenshot.

WebStore page:
https://chrome.google.com/webstore/detail/chrome-remote-desktop/gbchcmhmhahfdphkhkmpfmihenigjmpp?hl=en

Did this work before? N/A

Chrome version: 44.0.2403.130 Channel: stable
OS Version: OS X 10.11.0
Flash Version: Shockwave Flash 18.0 r0

See this support forum mention, other users having this issue since June.

https://productforums.google.com/forum/#!topic/chrome/AflLuNgqgn0;context-place=topicsearchin/chrome/el$20capitan$20remote

Existing Yosemite installs continue to work. It seems like this is "just"
an install failure...

Attachments:
Screen Shot 2015-08-10 at 7.18.31 PM.png 63.7 KB
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #1 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Ok, in spite of the clear failure message, it actually looks like the host
ends up installing. After restarting chrome and running remote desktop, I
can enable connections to the mac the install failed on.

Obviously pretty confusing though....
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Updates:
Labels: hotlist-10.11

Comment #2 on issue 519138 by ***@chromium.org: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

(No comment was entered for this change.)
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Updates:
Status: Assigned
Owner: ***@chromium.org

Comment #5 on issue 519138 by ***@chromium.org: Chrome Remote
Desktop Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

AJ, can you run a full test pass on 10.11 to see what else might be broken?
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Updates:
Status: Started

Comment #6 on issue 519138 by ***@chromium.org: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

I am upgrading a Mac mini to 10.11 today and will run a test pass on this
version starting today
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Updates:
Status: Assigned
Owner: ***@chromium.org
Labels: -Pri-2 Pri-1 M-47

Comment #12 on issue 519138 by ***@chromium.org: Chrome Remote
Desktop Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Dan, can you investigate? There may be other issues on 10.11, but we need a
working installer to find them :)
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Updates:
Status: Fixed
Owner: ***@chromium.org

Comment #14 on issue 519138 by ***@chromium.org: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

(No comment was entered for this change.)
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Updates:
Labels: -Merge-Approved-46 merge-merged-2490

Comment #17 on issue 519138 by ***@chromium.org: Chrome Remote
Desktop Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138#c17

The following revision refers to this bug:

https://chromium.googlesource.com/chromium/src.git/+/b93f71516208ffe3901269e964f4fe308d433279

commit b93f71516208ffe3901269e964f4fe308d433279
Author: Gary Kacmarcik <***@google.com>
Date: Thu Sep 17 00:33:36 2015

Fix Chromoting install on Mac OS X 10.11 (El Capitan).

Install was failing when trying to start the host process with a sandbox
error:
launchctl System Policy: deny mach-priv-task-port

This is because we were using bsexec to create our sandbox (which requires
a task id) and the default policy on 10.11 has been changed from earlier
versions to deny this.

The problem is fixed by using asuser instead of bsexec.

BUG=519138

Review URL: https://codereview.chromium.org/1323623003

Cr-Commit-Position: refs/heads/master@{#346277}
(cherry picked from commit 23a9c4b7a090f06ddac117a7795fe5b055549e62)

Review URL: https://codereview.chromium.org/1344243004 .

Cr-Commit-Position: refs/branch-heads/2490@{#302}
Cr-Branched-From:
7790a3535f2a81a03685eca31a32cf69ae0c114f-refs/heads/master@{#344925}

[modify]
http://crrev.com/b93f71516208ffe3901269e964f4fe308d433279/remoting/host/installer/mac/Scripts/remoting_postflight.sh
[modify]
http://crrev.com/b93f71516208ffe3901269e964f4fe308d433279/remoting/host/installer/mac/Scripts/remoting_preflight.sh
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #18 on issue 519138 by ***@chromium.org: Chrome Remote
Desktop Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138#c18

The following revision refers to this bug:

https://chrome-internal.googlesource.com/bling/chromium.git/+/b93f71516208ffe3901269e964f4fe308d433279

commit b93f71516208ffe3901269e964f4fe308d433279
Author: Gary Kacmarcik <***@google.com>
Date: Thu Sep 17 00:33:36 2015
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #22 on issue 519138 by ***@chromium.org: Chrome Remote
Desktop Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Derek, Chrome Remote Desktop M46 release is already out. If you are still
seeing a problem, it probably has a different underlying cause. Please file
a separate bug.
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #23 on issue 519138 by ***@gilbertaz.gov: Chrome Remote
Desktop Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Jamie, I switched to the Chrome Beta release channel and everything's good
now. Thanks!
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #24 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

This issue is still happening for me Chrome 46.0.2490.71 and Chrome Remote
Desktop Host 46.0.2490.17. Is there a link to another bug submitted?
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #27 on issue 519138 by ***@chromium.org: Chrome Remote
Desktop Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Chrome Remote Desktop M46 release is already out. If you are still seeing a
problem, it probably has a different underlying cause. Please file a
separate bug so that we're not conflating unrelated issues with similar
symptoms and follow up with the bug number here.

To save one round-trip, it would be helpful if you could include the
installer logs in your initial report. To get them, open Console, clear it
(to reduce the number of log messages you'll need to submit) then try to
install the host. After it fails, check Console again and send us the
output.
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #29 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

also having this issue, attached screenshot and a (renamed) clean
install.log

Attachments:
Screen Shot 2015-10-20 at 8.40.37 PM.png 52.3 KB
chromedesktop-failed-install.log 12.5 KB
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #30 on issue 519138 by ***@gmail.com: Chrome Remote Desktop Host
installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

same here+ @mac El Capitan
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #31 on issue 519138 by ***@bldo.com: Chrome Remote Desktop Host
installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

I'm also seeing this error on Chrome Remote Desktop Host 46.0.2490.17 and
El Capitan (both 10.11.0 and 10.11.1) This is not a new error, as you can
see in the attached log, the error is still:

sandboxd[138] ([7844]) launchctl(7844) System Policy: deny
mach-priv-task-port

Attachments:
chromeremotedesktop.log 1.4 KB
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #32 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

This is getting annoying ! Any fixes yet ?
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #36 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

this one installed, thanks!
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #37 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Same problem here. Version 47 worked, though.

installer.log says:

PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An
error occurred while running scripts from the package “Chrome Remote
Desktop Host.pkg”." UserInfo={NSFilePath=./postinstall,
NSURL=file://localhost/Users/olejon/Downloads/Chrome%20Remote%20Desktop%20Host.pkg#ChromeRemoteDesktopHostService.pkg,
PKInstallPackageIdentifier=com.google.pkg.ChromeRemoteDesktopHostService,
NSLocalizedDescription=An error occurred while running scripts from the
package “Chrome Remote Desktop Host.pkg”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from
the package \U201cChrome Remote Desktop Host.pkg\U201d.";
NSURL
= "file://localhost/Users/olejon/Downloads/Chrome%20Remote%20Desktop%20Host.pkg#ChromeRemoteDesktopHostService.pkg";
PKInstallPackageIdentifier
= "com.google.pkg.ChromeRemoteDesktopHostService";
}
installd[377]: PackageKit: Running idle tasks
Installer[449]: install:didFailWithError:Error Domain=PKInstallErrorDomain
Code=112 "An error occurred while running scripts from the package “Chrome
Remote Desktop Host.pkg”." UserInfo={NSFilePath=./postinstall,
NSURL=file://localhost/Users/olejon/Downloads/Chrome%20Remote%20Desktop%20Host.pkg#ChromeRemoteDesktopHostService.pkg,
PKInstallPackageIdentifier=com.google.pkg.ChromeRemoteDesktopHostService,
NSLocalizedDescription=An error occurred while running scripts from the
package “Chrome Remote Desktop Host.pkg”.}
installd[377]: PackageKit: Removing client PKInstallDaemonClient pid=449,
uid=501
(/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
installd[377]: PackageKit: Done with sandbox removals
Installer[449]: Install failed: The Installer encountered an error that
caused the installation to fail. Contact the software manufacturer for
assistance.
Installer[449]: IFDInstallController 1A530E40 state = 8
Installer[449]: Displaying 'Install Failed' UI.
Installer[449]: 'Install Failed' UI displayed message:'The Installer
encountered an error that caused the installation to fail. Contact the
software manufacturer for assistance.'.
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #38 on issue 519138 by ***@me.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

M47 worked for me too on 10.11.1. Many thanks.
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #39 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Thank you!! Waited so long for this!
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #40 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Where can I download Chrome Remote Desktop M47 at?
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #41 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

Read recent comments... #33

https://dl.google.com/dl/chrome-remote-desktop/chromeremotedesktophost-47.0.2526.18.dmg
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #42 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

After installing 10.11.1 I have a message in the CRD preference pane that
remote contacts have been disabled. re-installing 47 did not change this.
Is there a solution?

Attachments:
Screen Shot 2015-11-07 at 6.47.19 PM.jpg 17.2 KB
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #43 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

It's always like that for me. CRD still works fine.
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #44 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

OK, the real question is how do I get it working again?

I have uninstalled and re-installed the host (M47) on my iMac twice and
logged out and back in and restarted. It just sits there.

The client on my iPad Tells me that I was on line with a correct time so
that part is working.

This happened last spring and after about two months it started working
again.
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #45 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

PS No crashing - just refuses to work. I suspect the installation process
and running Disk Warrior was the cause, but what is the fix?
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #46 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

What is not working? After installing the M47 DMG and opening the Chrome
Remote Desktop app in Google Chrome and pressing Share for instance, do you
get a code, and if so, can't you connect with that code from another
computer?
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings

[c***@googlecode.com]

Comment #47 on issue 519138 by ***@gmail.com: Chrome Remote Desktop
Host installation fails on Mac 10.11 El Capitan
https://code.google.com/p/chromium/issues/detail?id=519138

that did it - nice clear instructions help. I was forgetting the smtp about
using Chrome to re-start things.
--
You received this message because this project is configured to send all
issue notifications to this address.
You may adjust your notification preferences at:
https://code.google.com/hosting/settings